Cancellation Policy

Like any other service-based business, massage therapists only earn money when they are working, and frequent cancellations add up quickly.  Just like you, we have rent, groceries, car payments, and so on, and we need to pay them on time.  As much as we might try to explain, “But, I had three unexpected cancellations this week…,” bills are due when they are due.

To ensure that there is a chance to fill your appointment slot in the event you need to cancel, we require a minimum of 24 hours notice.  

For cancellations made more than 24 hours in advance, the payment you made for your appointment when you booked online will be retained and applied to your next visit.  

Cancellations made with less than 24 hours notice from the appointment time will forfeit the payment.

Cancellations of appointments that are booked using pre-paid packages will be treated just as individually booked massages.  If more than 24 hours notice of the cancellation is given, no change will be made to the remaining number of massages left in a pre-paid package.  If less than 24 hours notice is given for a cancellation, that massage will be counted against the remaining number of pre-paid visits.

Any exceptions to this policy are at the sole discretion of Spoiled Rotten Massage.

 

Gift Certificates
Terms and Conditions

TERMS AND CONDITIONS

Gift Certificates expire 2 years from issue date, may not be redeemed for cash, and are non-refundable.  This Gift Certificate is not replaceable if lost or stolen and should be treated as cash.  Intentional Wellness, Inc. (d.b.a “Spoiled Rotten Massage” or “Assisted Healing Massage”) is not responsible for loss, theft, or mutilation of this certificate and reserves the right to refuse service or reverse any gift certificate purchase for any reason and return the funds to the purchaser.  

Any unused balance of the gift certificate will remain as a credit until redeemed or the original expiration date (2 years from issue date) passes, whichever occurs first. Gift certificates whose payment has been nullified or disputed via credit card chargeback, returned check, or other form of repudiated payment made towards the gift certificate will be immediately invalidated.  Intentional Wellness, Inc. (d.b.a “Spoiled Rotten Massage” or “Assisted Healing Massage”) reserves the right to dishonor the gift certificate, if it reasonably believes it was not validly purchased, has already been redeemed, or the redeemer stole or is otherwise not the intended beneficiary of the purchaser.

Buy Gift Certificate

REDEEMING GIFT CERTIFICATES

To book an appointment using a gift certificate, just follow the standard steps for booking an appointment as if you would be paying online via credit card.

When you get to the payment screen, you will see a “Gift Certificate” payment option.  Select that and enter the code on your gift certificate.  This will apply the entire gift certificate amount to your account.

If your gift certificate amout is, for example, $100 and the massage you are booking costs $60, the remaining $40 will be available to use for your next appointment.

Should you have any difficulty, please call 501-352-7438 to book your appointment via phone.

You may also view a “Redeeming Gift Certificates” help page here.