Like any other service-based business, massage therapists only earn money when they are working, and frequent cancellations add up quickly. Just like you, we have rent, groceries, car payments, and so on, and we need to pay them on time. As much as we might try to explain, “But, I had three unexpected cancellations this week…,” bills are due when they are due.
To ensure that there is a chance to fill your appointment slot in the event you need to cancel, we require a minimum of 24 hours notice.
If you need to cancel more than 24 hours in advance, the deposit that you paid for your appointment when you booked online will be retained and applied to your next visit. Cancellations made with 24 hours notice or less of the appointment time will forfeit the deposit amount.
Terms and Conditions
TERMS AND CONDITIONS
Gift Certificates expire 2 years from issue date, may not be redeemed for cash, and are non-refundable. This Gift Certificate is not replaceable if lost or stolen and should be treated as cash. Intentional Wellness, Inc. (d.b.a “Spoiled Rotten Massage” or “Assisted Healing Massage”) is not responsible for loss, theft, or mutilation of this certificate and reserves the right to refuse service or reverse any gift certificate purchase for any reason and return the funds to the purchaser. Any unused balance of the gift certificate will remain as a credit until redeemed or the original expiration date (2 years from issue date) passes, whichever occurs first. Gift certificates whose payment has been nullified or disputed via credit card chargeback, returned check, or other form of repudiated payment made towards the gift certificate will be immediately invalidated. Intentional Wellness, Inc. (d.b.a “Spoiled Rotten Massage” or “Assisted Healing Massage”) reserves the right to dishonor the gift certificate, if it reasonably believes it was not validly purchased, has already been redeemed, or the redeemer stole or is otherwise not the intended beneficiary of the purchaser.
REDEEMING GIFT CERTIFICATES
To book an appointment using a gift certificate, the appointment must be made via telephone as the online booking software requires a credit card deposit. The gift certificate will serve as your deposit for the massage, but the online booking software is unable to use it as a payment method.
Please call 501-352-7438 to book your appointment as we are able to bypass the deposit requirement on our end. You may, however, view available time slots for appointments by visiting the Appointments tab at the top of this website.